Shipping policy
Last updated: November 14, 2026
Free shipping across the EU
We ship to all European Union countries, and shipping is free with no minimum order. Orders ship from our EU warehouse, so there are no customs fees or import duties.
Delivery times
Most orders arrive in 4–8 business days from the moment your payment is processed:
- Processing: about 2 business days to prepare and pack your order.
- Shipping: 2–6 business days, depending on your country.
Estimated total delivery by destination:
- Estonia, Latvia, Lithuania: 4 business days
- Ireland, Spain, Italy, Portugal, Greece, Croatia, Hungary, Romania, Bulgaria, Slovenia: 4–5 business days
- Netherlands, Belgium, Austria, Denmark, Luxembourg: 6 business days
- Germany, Poland, Czechia, Slovakia, Sweden, Finland: 7 business days
- France: 8 business days
Business days are Monday to Friday, excluding public holidays. These are estimates: during peak periods such as Black Friday or the holidays, deliveries may take a few extra days. Cyprus and Malta may take longer. If there's a delay, we'll let you know.
Shipping costs
Shipping to EU countries is free. All prices include VAT, and the total you see at checkout is what you pay: no surprise fees on delivery.
Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package at every step.
Delivery address
Please double-check your shipping address before placing your order. If you notice a mistake, email us right away at info@luneaworks.store and we'll do our best to correct it before your order ships.
Late, lost or damaged packages
If your order hasn't arrived within 8 business days, your tracking hasn't updated, or your package arrives damaged or incomplete, email us at info@luneaworks.store with your order number. We'll sort it out quickly, at no cost to you: if a package is lost, we'll send a replacement or give you a full refund.