These terms govern purchases made on the LUNÉA online store. By placing an order, you agree to these terms. If you have any questions, please message us from our Contact page.
1. Products
We describe our products as accurately as possible, including ingredients, size and directions for use. Lifestyle photos are illustrative; product specifications are those listed on each product page. Results may vary from person to person.
2. Prices
Prices are shown in euros (EUR) and include VAT. Shipping to EU countries is free.
3. Ordering
Choose your products, add them to your cart and complete checkout. You'll receive a confirmation email with your order summary. We may cancel an order in case of a pricing error, suspected fraud or if a product becomes unavailable; if that happens, you'll receive a full refund.
4. Payment
You can pay with the methods shown at checkout. Payments are encrypted and processed by Shopify and our payment providers. We never see or store your full card details.
5. Shipping
We ship to all EU countries, free of charge. Most orders arrive in 4–8 business days. See our Shipping page for details.
6. Right of withdrawal and returns
EU law gives you 14 days to withdraw from your purchase without giving a reason; we extend this to 30 days from delivery. For hygiene and health reasons, the right of withdrawal does not apply to sealed cosmetic products that have been opened after delivery. See our Returns page for conditions and how to start a return.
7. Product use
Our products are cosmetics for external use only. Follow the directions on the packaging, do a patch test before first use, avoid contact with eyes unless stated, and keep out of reach of children. Stop use and consult a doctor if irritation occurs.
8. Legal guarantee
All products are covered by the legal guarantee of conformity under EU consumer law. If a product arrives damaged or defective, we'll replace it or refund you at no cost to you.
9. Personal data
We use your personal data to process your order and, if you agree, to send you news and offers. See our Privacy policy for full details.
10. Governing law
These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rights you have under the laws of your country of residence.