Política de reembolso

Last updated: November 14, 2026

We want you to love your LUNÉA skincare. If something isn't right, here's how we'll make it right.

30-day returns

You have 30 days from the day you receive your order to request a return. For hygiene and safety reasons, items returned because you changed your mind must be unopened, unused and in their original packaging.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, you pay nothing. Email us within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a full refund, including shipping, whichever you prefer.

Skin reactions

Everyone's skin is different. We recommend a patch test before first use. If you experience irritation, stop using the product and contact us. We'll review your case personally.

How to start a return

Email us at info@luneaworks.store with your order number and the item(s) you'd like to return.
We'll reply within 1–2 business days with the return address and instructions.
Ship the item back and keep the tracking number.

Please don't send items back without contacting us first, as we can't process returns that arrive without prior approval.

Return shipping costs

Damaged, defective or wrong item: free. We cover all costs.
Change of mind: return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.