We want you to love your purchase. If something isn't right, here's how we'll make it right.
30 days to return
You have 30 days from the day you receive your order to request a return. For hygiene and safety reasons, items returned because you changed your mind must be unopened, unused and in their original packaging.
How to make a return
- Message us from our Contact page with your order number and the item(s) you'd like to return.
- We'll reply within 1–2 business days with the return address and instructions.
- Ship the package and keep your receipt with the tracking number.
We can't accept returns sent without contacting us first, as the return address may vary.
Return shipping costs
If you're returning an item because you changed your mind, return shipping is paid by you.
If your product arrives damaged, defective or isn't what you ordered, you pay nothing: we'll send a replacement or refund you in full, shipping included. Send us a photo or short video of the issue within 7 days of delivery so we can sort it out quickly.
Skin reactions
Everyone's skin is different, so we recommend a patch test before first use. If you experience irritation, stop using the product and contact us. We'll review your case personally.
Refunds
Once we receive and inspect your return, we'll let you know by email. Refunds are issued to your original payment method within 10 business days of receiving the item. Your bank may take a few extra days to show it.